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Introduction When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.

Some key terms are defined as follows, and throughout this document:

Kharolia Kisan Sewa Kendra is the bussiness that is authorized dealer of Indian Oil Corporation. Personal Data is any information relating to an identified or identifiable natural person (“Data Subject”) Customer or Client is a legal business entity with whom Kharolia Kisan Sewa Kendra has an agreement to provide the Services What is Kharolia Kisan Sewa Kendra Kharolia Kisan Sewa Kendra is also a WhatsApp Business CRM tool . The product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between customers and third-party messaging channels (the “Service”).

Kharolia Kisan Sewa Kendra is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients.

Collection and Use of Personal Data Kharolia Kisan Sewa Kendra collects information, including Personal Data, for the following purposes: • Providing and managing the Service • Internal business purposes – Communicating with you and marketing – Recruiting and managing personnel • Collecting payment for the Service • To understand and improve our Service and Website In order to provide our services to our clients we collect the user’s name, email address and phone number and upload these details into secure servers (https://kharolia.in). These details are used only to identify the users and deliver the content that they need on the app. For a better experience, and in order to provide our Service, we may require you to provide us, either directly or indirectly, with certain personally identifiable information, including but not limited to the user name, and Oauth2 credentials. The information that we request will be retained by us and used as described in this privacy policy. The app uses third-party services that may collect information used to identify you. Links to privacy policies of third-party service providers used by Kharolia Kisan Sewa Kendra: • Google Sign-in and Google Drive Services (https://www.google.com/policies/privacy/) • Facebook Sign-in Service (https://www.facebook.com/policy.php) • Apple Sign-in Service (https://www.apple.com/legal/privacy/) This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services. This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services. Kharolia Kisan Sewa Kendra Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.

Cloud API Kharolia Kisan Sewa Kendra sends messages to Cloud API. The cloud API service stores the messages temporarily. Then, it takes on the task of sending the message to the WhatsApp platform. First, messages are stored for any necessary transmissions. Then, the WhatsApp messages are deleted automatically after 30 days. Click this link for more details. Providing and managing the Service

In the course of providing the Service, Kharolia Kisan Sewa Kendra may receive, access, analyze, process and maintain Personal Data on behalf of our Customers.

Our Customers determine the types of Personal Data that will be collected and used within the Service, how it will be used and disclosed, and how long it will be stored. For any questions related to how your Personal Data is used by our Customers, please contact them directly.

Service Data, is the information that is processed on behalf of our Customers during the provision of the Service. • Kharolia Kisan Sewa Kendra’s privacy practices related to Service Data are not covered by this Privacy Policy. They are detailed in the Kharolia Kisan Sewa Kendra Service Data Privacy Statement below • This data privacy statement explains how and what personal data we collect from you through our website. Personal data means all data that can relate to you personally, such as your name, address, e-mail account(s), and user behaviour. • Your data is stored in secure cloud servers, and we try our best to encrypt all personally identifiable information • If you require us to delete your account data, you can request so by sending us an email at ksk@kharolia.in • Upon termination, all your data (contacts, conversations, etc.) is deleted permanently from our database unless you request otherwise.

How We Protect Personal Data Kharolia Kisan Sewa Kendra takes the security of user data seriously. We take various steps to protect the information you provide to us from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology. To learn more about current practices and policies regarding the security and confidentiality of Personal Data and other information, please see our Security Practices; we keep that document updated as these practices evolve over time.

Cookie Policy Kharolia Kisan Sewa Kendra uses cookies and similar technologies, to record log data. We use both session-based and persistent cookies. Cookies are small text files sent by us to your computer and from your computer or mobile device to us each time you visit our website or use our desktop application. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your account and Personal Data in order to remember that you are logged in and which parts of the Service or Website you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out site analytics and customization, among other similar things. If you access the Services through your browser, you can manage your cookie settings there, but if you disable some or all cookies, you may not be able to use the Services.

Kharolia Kisan Sewa Kendra sets and accesses our own cookies on the domains operated by Kharolia Kisan Sewa Kendra and its affiliates. In addition, we use third parties like Google Analytics for website analytics. You may opt out of third-party cookies from Google Analytics on its website.

We do not currently recognize or respond to browser-initiated Do Not Track signals, as there is no consistent industry standard for compliance.

Updates to this Privacy Policy This Privacy Policy may be updated periodically to reflect changes to our Personal Data handling practices. The revised Privacy Policy will be posted on the Website. If you continue to use the Service or the Website after the changes are in effect, you agree to the revised Notice. We strongly encourage you to please refer to this Privacy Policy often for the latest information about our Personal Data handling practices.

Contact Us Please contact Kharolia Kisan Sewa Kendra if: • you have any questions or comments about this Privacy Policy; • you wish to access, update, and/or correct inaccuracies in your Personal Data; or • you otherwise have a question or complaint about the manner in which our service providers or we treat your Personal Data. You can reach the Kharolia Kisan Sewa Kendra Compliance Officer by emailing ksk@kharolia.in or at our mailing address below:

Kharolia Kisan Sewa Kendra Khabra Kalan, Fatehabad, Haryana, India